Front Store Supervisor: Customer Service & Merchandising

Shoppers Drug Mart; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Discount program

Flexible schedules

Online Academy

Job summary

Shoppers Drug Mart in Toronto is seeking a team member to help manage customer service functions, including cash, cashiers and merchandising, with the customer at the centre of everything we do. You will ensure staff comply with store policies, train cashiers and merchandisers, support loss prevention, and keep shelves clean and displays organized while maintaining a professional store image.

Take part in flexible scheduling, gain experience with a trusted national brand, and contribute to

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Ensures cashier/merchandising staff comply with store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning & organization

Independent thinking

Problem solving

Job description

Shoppers Drug Mart in Toronto is seeking a team member to help manage customer service functions, including cash, cashiers and merchandising, with the customer at the centre of everything we do. You will ensure staff comply with store policies, train cashiers and merchandisers, support loss prevention, and keep shelves clean and displays organized while maintaining a professional store image.

Take part in flexible scheduling, gain experience with a trusted national brand, and contribute to