Front Store Supervisor: Customer Experience & Merchandising

Shoppers Drug Mart; Bathurst; Hybrid; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Purchase discount

Flexible schedules

Competitive pay

Online learning

Job summary

Shoppers Drug Mart in Bathurst, Canada, is seeking a store associate to manage customer service, cash handling and merchandising functions. You will train cashiers and merchandisers, ensure policy adherence, and support loss prevention efforts while upholding store image and safety standards.

The role involves assisting with clerical tasks and banking duties as needed, with a focus on customer satisfaction and community service.

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Managing the customer service functions, including cash, cashiers and merchandising.
• Trains cashiers/merchandisers in job functions and provides guidance.
• Ensures cashier/merchandising staff comply with store policies and procedures.
• Handles loss prevention standards and cash office matters.
• Addresses customer inquiries, refunds and exchanges per guidelines.
• Maintains store image, housekeeping and policy compliance.
• Performs clerical and banking duties as required.

Skills

Cashier supervision

Merchandising

Customer service

Loss prevention

Policy compliance

Problem solving

Time management

Product knowledge

Job description

Shoppers Drug Mart in Bathurst, Canada, is seeking a store associate to manage customer service, cash handling and merchandising functions. You will train cashiers and merchandisers, ensure policy adherence, and support loss prevention efforts while upholding store image and safety standards.

The role involves assisting with clerical tasks and banking duties as needed, with a focus on customer satisfaction and community service.