Front Store Leader — Customer Service & Merchandising

Shoppers Drug Mart; Mississauga; Hybrid; CAD 25,000 - 28,000; Part time

Job summary

Shoppers Drug Mart in Mississauga is seeking a team member to support cashiering, merchandising and customer service in a locally owned store within the nationwide network. You will contribute to a positive shopping experience and help keep health, beauty and convenience services accessible to the community.

The role includes training staff, maintaining store standards, and assisting customers with product location, refunds or exchanges, while upholding loss prevention and safety policies.

Qualifications

• Planning, judgement and decision making skills are required.
• Independent thinking as it relates to organizing store operations.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides on-going guidance and instruction to staff.
• Ensures all loss prevention standards are implemented and manages cash office processes.
• Ensures store employees present proper image to the public per Uniform Policy.
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues per guidelines (refunds, exchanges).
• Promotes CSI Survey.
• Keeps shelves clean and organized with proper rotation.
• Ensures displays are set up and taken down as directed by AFSM/FSM.
• Maintains housekeeping and store image, complies with health and safety requirements.
• May perform clerical and banking duties; supports loss prevention policies.

Skills

Planning, Judgement and DecisionMaking

Independent thinking

Problem solving

Computer literacy

Job description

Shoppers Drug Mart in Mississauga is seeking a team member to support cashiering, merchandising and customer service in a locally owned store within the nationwide network. You will contribute to a positive shopping experience and help keep health, beauty and convenience services accessible to the community.

The role includes training staff, maintaining store standards, and assisting customers with product location, refunds or exchanges, while upholding loss prevention and safety policies.