Front Store Supervisor — Customer Experience Lead

Loblaw; Uxbridge; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart is seeking a store associate to manage customer service functions, assist with cashiers and merchandising, and ensure store standards are met. The role emphasizes cashier accountability, loss prevention, and providing excellent customer support.

Responsibilities include training staff, handling inquiries, refunds, exchanges, and maintaining store image while complying with health and safety policies. The position may involve clerical tasks and occasional banking duties.

Qualifications

• Planning, judgement and decision making required for store organization.
• Independent thinking related to organizing store operations.
• Problem solving is essential for customer satisfaction.

Responsibilities

• Manages customer service functions including cashiers and merchandising.
• Trains cashiers and merchandisers in job functions.
• Provides on-going guidance and instruction.
• Ensures loss prevention standards are implemented and cash office inventory tracked.
• Answers inquiries regarding location of product, rainchecks, refunds and exchanges.
• Maintains store image and housekeeping standards.
• Complies with health and safety requirements and store policies.
• Performs clerical and banking duties when necessary.

Skills

Planning, Judgement and DecisionMaking

Independent thinking

Problem solving

Computer literate

Organized

Time management

Knowledge of products and supplies

Job description

Shoppers Drug Mart is seeking a store associate to manage customer service functions, assist with cashiers and merchandising, and ensure store standards are met. The role emphasizes cashier accountability, loss prevention, and providing excellent customer support.

Responsibilities include training staff, handling inquiries, refunds, exchanges, and maintaining store image while complying with health and safety policies. The position may involve clerical tasks and occasional banking duties.