Front Store Supervisor - Customer Service & Merchandising

Shoppers Drug Mart Inc.; Canada; Presencial; CAD 26 000 - 29 000; Tempo integral

Resumo da oferta

Shoppers Drug Mart Inc. invites you to join a locally owned and operated store to help deliver health, beauty and convenience services in your community, with the customer at the centre of everything you do.

The role encompasses managing customer service functions, cash handling, training cashiers and merchandisers, loss prevention, merchandising, store standards, policy compliance and a focus on delivering positive patient and shopper experiences.

Qualificações

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsabilidades

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Maintains housekeeping and store image
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Conhecimentos

Planning

Decision Making

Independent thinking

Problem solving

Time management

Organizational skills

Computer literacy

Descrição da oferta de emprego

Shoppers Drug Mart Inc. invites you to join a locally owned and operated store to help deliver health, beauty and convenience services in your community, with the customer at the centre of everything you do.

The role encompasses managing customer service functions, cash handling, training cashiers and merchandisers, loss prevention, merchandising, store standards, policy compliance and a focus on delivering positive patient and shopper experiences.