Front Store Supervisor – Customer Experience & Merchandising

Shoppers Drug Mart Inc.; Nanaimo; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a retail associate to manage customer service functions, including cash, cashiers and merchandising, at a local Vancouver-area store. The role emphasizes customer-first service and adherence to store policies.

Responsibilities include training cashiers, supporting loss prevention, handling refunds and exchanges, and assisting with merchandising, housekeeping and banking duties as needed.

Qualifications

• Planning, judgement and decision making are essential.
• Independent thinking related to organising store is required.
• Problem solving helps ensure customer satisfaction.
• Computer literacy and time management are important for daily tasks.

Responsibilities

• Ensures cashier/merchandising staff comply with store policies and procedures.
• Trains cashiers/merchandisers in job functions and provides ongoing guidance.

Skills

Planning

Decision making

Independent thinking

Problem solving

Computer literate

Organised

Time management

Product knowledge

Job description

Shoppers Drug Mart Inc. is seeking a retail associate to manage customer service functions, including cash, cashiers and merchandising, at a local Vancouver-area store. The role emphasizes customer-first service and adherence to store policies.

Responsibilities include training cashiers, supporting loss prevention, handling refunds and exchanges, and assisting with merchandising, housekeeping and banking duties as needed.