Front Store Supervisor: Lead Customer Experience & Operations

Shoppers Drug Mart Inc.; Whitchurch-Stouffville; Hybride; CAD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Purchase discount

Flexible schedules

Online learning

Résumé du poste

Shoppers Drug Mart Inc. is seeking an experienced retail leader to support the Front Store Manager in optimizing store operations and staff performance. The role focuses on moving products from backroom to sales floor while upholding store standards to enhance customer experience.

You will assist in hiring, scheduling, and coaching, driving efficient labor and cost controls while maintaining strong customer service and team motivation in a local community store.

Qualifications

• Planning, Judgement and Decision Making.
• Planning and preparation for Inventory Management.
• Use judgment and decision-making skills to control expenses.
• Provides effective leadership and ongoing mentorship and ensures development of all staff.
• Efficient time management skills.
• Able to prioritize activities quickly in response to changing initiatives.
• Effective organization and planning skills.

Responsabilités

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
• To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity.
• Ensures staffing levels are adequate to effectively operate the business.
• Complies with Human Resources Standards.
• To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy.
• Maintains wage administration within SLPH guidelines.
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values.

Connaissances

Store leadership

Staff mentorship

Labor scheduling

Inventory management

Budgeting

Customer service

Decision making

Communication skills

Description du poste

Shoppers Drug Mart Inc. is seeking an experienced retail leader to support the Front Store Manager in optimizing store operations and staff performance. The role focuses on moving products from backroom to sales floor while upholding store standards to enhance customer experience.

You will assist in hiring, scheduling, and coaching, driving efficient labor and cost controls while maintaining strong customer service and team motivation in a local community store.