Front Store Supervisor: Customer Care & Merchandising Lead

Shoppers Drug Mart Inc.; Delta; In loco; CAD 26.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Purchase discount program

Flexible and varied schedules

Online learning through Academy

Descrizione del lavoro

Shoppers Drug Mart Inc. in Delta, BC is seeking a store associate to manage customer service functions, including cash, cashier and merchandising duties, helping deliver health, beauty and convenience in the community.

You will train and support cashiers, enforce policies, assist with loss prevention, product displays, housekeeping, and occasional clerical tasks. The role emphasizes customer satisfaction and supports the local Associate-Owner model and corporate standards.

Competenze

• Computer literate
• Organized
• Efficient time management skills
• Knowledge of products and supplies
• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Mansioni

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Maintains housekeeping and store image
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Conoscenze

Customer service

Cash handling

Merchandising

Time management

Problem solving

Descrizione del lavoro

Shoppers Drug Mart Inc. in Delta, BC is seeking a store associate to manage customer service functions, including cash, cashier and merchandising duties, helping deliver health, beauty and convenience in the community.

You will train and support cashiers, enforce policies, assist with loss prevention, product displays, housekeeping, and occasional clerical tasks. The role emphasizes customer satisfaction and supports the local Associate-Owner model and corporate standards.