Front of House Manager - Bridgette Bar Canmore

Concorde Entertainment Group; Canmore; On-site; CAD 50,000 - 70,000; Full time

Job summary

A renowned entertainment company in Canmore is seeking an experienced manager to oversee front house operations at Bridgette Bar. This role involves tasks such as scheduling, inventory control, and ensuring remarkable client experiences. A successful candidate should have at least 3 years in a similar role, advanced knowledge of guest services, strong leadership skills, and the ability to manage a team effectively. Competitive salary and various benefits offered.

Benefits

Competitive annual salary

Gratuities

Duty meals

2 weeks’ vacation

Paid leave for sick and bereavement

Extended health benefits after 90 days

25% food & beverage discount

Qualifications

• Previous experience in a comparable role for at least 3 years.
• Demonstrated ability to consistently meet or exceed sales objectives.
• Experience and knowledge of budget analysis methods and accounting skills.

Responsibilities

• Ensure high-level professionalism and guest complaint resolution.
• Delegate tasks and manage staff workloads efficiently.
• Evaluate current practices to improve guest service and product quality.

Skills

Strong English communication skills

Leadership skills in a hospitality environment

Budget analysis methods

Ability to manage and train a team

Experience handling employee issues

Valid Food Safe Certification

Education

Food Safe Certification

Tools

Microsoft Office Suite

Job description

ABOUT THE POSITION

At Bridgette Bar in Canmore, amanagercontributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.

WHO WE ARE

Bridgette Bar is a chef-driven bar in the new Spring Creek community in Canmore, AB. Snack, indulge, bend an elbow & realize your day’s full potential when you spend time at Bridgette Bar; a space where design, craft and culture intersect. This is a bar – and one that happens to serve great food. Our drink list is a creative catalogue of crushable cocktails, high-octane originals, craft beers, and a wine list thatall beverageenthusiastswill appreciate. Our food brings new twists on old favourites, making for a playful menuthat'sprepared on a savoury wood-burning grill. All set in a historic, mid-century inspired setting to keep things interesting.

WHAT WE OFFER

• Competitive annual salary
• Gratuities
• Duty meals
• 2 weeks’ vacation
• Paid leave for sick and bereavement
• Extended health benefits after 90 days.
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU’LL DO

• Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
• Effectively manage consistent cooperation and communication between the front and back of house staff.
• Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
• Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
• Forecast sales to formulate goals and assist employees to meet goals.
• Manage personal promo budget and report any overages to General Manager.
• Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Delegate appropriate tasks and manage staff workloads.
• Provide instruction for staff members and coach employees to improve learning and enhance performance.
• Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
• Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
• Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
• Work overtime when needed and assist the workload of other.
• Execute any other tasks required.

WHAT YOU HAVE

• Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
• Previous experience working events is considered an asset.
• Advanced knowledge of industry best practices, guest services and food and beverage.
• Strong English communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
• Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
• Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience with executing a culinary program.
• Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
• Ability to maintain professionalism, control, and composure in difficult and stressful situations.
• Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
• Working knowledge of applicable employment related legislation.
• Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
• Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
• Valid Food Safe Certification.
• Ability to stand for extended periods of time and lift 50lbs.
• Comfortable using Microsoft Office Suite.
• Possess high professional ethics and avoid extreme familiarity or conflicts with other.
• Must be over 18 as alcohol service and open scheduling availability is a requirement