Front-End Service & Operations Manager

Walmart Inc.; Lévis; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Saint-Romuald, QC. You will lead the front end to deliver exceptional service, support a positive shopping experience, and drive customer loyalty while ensuring compliance with company programs and standards.

You will train associates on systems and procedures, supervise cash handling and transactions, and promote company initiatives. Availability for varied shifts including evenings and weekends is required.

Qualifications

• Must be 16 years of age or older.
• Flexibility to work evenings, weekends and holidays.
• Ability to lead, train and develop frontline associates.

Responsibilities

• Lead front end operations to deliver strong customer service.
• Oversee safety, security and emergency readiness procedures.
• Train associates on systems, procedures, and programs.
• Oversee transactions, returns and exchanges with accuracy.
• Support loss prevention and EAS system functionality.

Skills

Leadership

Customer service

Front end operations

Training & development

Cash handling

Loss prevention

EAS systems

Compliance

Communication skills

Education

No formal degree required

Tools

POS systems

EAS equipment

Job description

Walmart Canada is seeking a Customer Service Manager in Saint-Romuald, QC. You will lead the front end to deliver exceptional service, support a positive shopping experience, and drive customer loyalty while ensuring compliance with company programs and standards.

You will train associates on systems and procedures, supervise cash handling and transactions, and promote company initiatives. Availability for varied shifts including evenings and weekends is required.