Customer Service Operations Leader

Walmart; Steinbach; On-site; CAD 20,000 - 28,000; Full time

Job summary

Walmart Canada seeks a Customer Service Manager in Steinbach, MB to lead front-end operations and deliver a standout shopping experience. You will supervise associates, ensure compliance with standards, and promote customer loyalty through exceptional service.

The role covers safety, cashier support, training, and loss prevention, with shifts including evenings, weekends, and holidays as needed. The minimum pay starts at $17.35 per hour.

Qualifications

• Minimum age of 16 or older.
• Responsibilities include leading front-end operations and ensuring a positive customer experience.
• Train associates on systems, procedures, and safety requirements.
• Oversee purchases, returns, and exchanges per company guidelines.

Responsibilities

• Lead front-end operations to deliver strong customer service.
• Supervise and develop front-end associates and training.
• Ensure safety, security, and emergency readiness.
• Oversee cash handling, audits, and register controls.

Skills

Customer service leadership

Front end operations

Training and development

Cash handling & register controls

Safety procedures

Conflict resolution

Tools

EAS systems

POS/register systems

Job description

Walmart Canada seeks a Customer Service Manager in Steinbach, MB to lead front-end operations and deliver a standout shopping experience. You will supervise associates, ensure compliance with standards, and promote customer loyalty through exceptional service.

The role covers safety, cashier support, training, and loss prevention, with shifts including evenings, weekends, and holidays as needed. The minimum pay starts at $17.35 per hour.