Front-End Customer Service Manager

Wal-Mart Canada Corp; Medicine Hat; On-site; CAD 19,000 - 27,000; Full time

Job summary

Wal-Mart Canada Corp in Medicine Hat, AB seeks a Customer Service Manager to lead front end operations, delivering exceptional service and supporting a positive shopping experience.

You will train associates, monitor safety and cash controls, oversee transactions, and promote company programs while ensuring compliance with standards in a fast-paced retail setting.

This role offers an engaging leadership position with opportunities to drive customer loyalty and store efficiency.

Qualifications

• Leadership experience in a retail or service environment.
• Strong customer service orientation and problem-solving skills.
• Ability to train and develop associates on procedures and systems.

Responsibilities

• Lead front end operations to deliver exceptional customer service.
• Support a positive shopping experience and drive customer loyalty.
• Oversee safety, security and emergency readiness procedures.
• Train associates on systems, procedures and discount programs.
• Oversee transactions, approvals and cash handling accuracy.
• Promote company programs and initiatives to customers and associates.

Skills

Leadership

Customer service

Front end operations

Training and development

Cash handling

Safety compliance

Loss prevention

Job description

Wal-Mart Canada Corp in Medicine Hat, AB seeks a Customer Service Manager to lead front end operations, delivering exceptional service and supporting a positive shopping experience.

You will train associates, monitor safety and cash controls, oversee transactions, and promote company programs while ensuring compliance with standards in a fast-paced retail setting.

This role offers an engaging leadership position with opportunities to drive customer loyalty and store efficiency.