Front-End Operations & Customer Experience Manager

Socket.dev; Penticton; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Penticton is seeking a Customer Service Manager to lead front-end operations, ensure a high-quality customer experience, and promote company programs. You will drive safety, training, and efficient transactions while maintaining compliance with company standards.

The role emphasizes leadership, scheduling flexibility, and strong focus on aiding customers and associates in a fast-paced retail setting. Competitive compensation and opportunities for growth may be available.

Qualifications

• Age - 16 or older

Responsibilities

• Safety, Security, and Emergency Readiness: ensures safe work practices and emergency procedures are followed, including lifting techniques, clean work areas, down registers, emergency codes, theft prevention and evacuation procedures.
• Customer and Associate Support: handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: monitors front end operations to ensure proper associate coverage, coordinates breaks, and supports outlying registers.
• Associate Training and Development: trains associates on systems and Company procedures, including scanning accuracy, productivity standards, programs, initiatives, discounts, EAS processes, and safety requirements.
• Transaction Oversight and Compliance: oversees purchases, returns, and exchanges, provides approvals when required, and verifies processes follow company guidelines.
• EAS and Loss Prevention Support: ensures EAS systems function properly by confirming cashiers deactivate merchandise, greeters handle alarms, and logs are completed accurately.
• Cash Management and Register Controls: prepares registers for daily opening/closing, assists cashiers with change, maintains cash levels, and completes audits for register accuracy.
• Promote Company Programs and Initiatives: oversees and promotes programs including credit card services, protection plans, charity initiatives, and discount programs.
• Flexibility (Availability/Work Schedule): open to a variety of shifts, including evenings, weekends, and holidays, to meet business needs.

Job description

Walmart Canada in Penticton is seeking a Customer Service Manager to lead front-end operations, ensure a high-quality customer experience, and promote company programs. You will drive safety, training, and efficient transactions while maintaining compliance with company standards.

The role emphasizes leadership, scheduling flexibility, and strong focus on aiding customers and associates in a fast-paced retail setting. Competitive compensation and opportunities for growth may be available.