Front-End Customer Service Leader

Walmar; Northwestern Ontario; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Thunder Bay, ON is seeking a Customer Service Manager to lead front-end operations and deliver exceptional customer service. You will support a positive shopping experience, drive loyalty, and ensure compliance with company programs and standards.

The role requires overseeing cash handling, training, and incident response, with flexibility for evenings, weekends, and holidays. The position offers opportunities to develop leadership and operational skills in a fast-paced retail

Qualifications

• Minimum age 16 or older.

Responsibilities

• Lead front-end operations to ensure efficient customer flow.
• Handle customer and associate concerns professionally, guiding and supporting issue resolution.
• Monitor front-end operations to ensure proper associate coverage and smooth customer flow.
• Train associates on systems and company procedures, including scanning accuracy and productivity standards.
• Oversee purchases, returns, exchanges, and ensure compliance with company guidelines.
• Support cash management, ensuring correct cash levels and register audits.

Skills

Leadership

Customer service

Cash handling

Training & development

Loss prevention

Operational planning

Tools

POS system

EAS system

Job description

Walmart Canada in Thunder Bay, ON is seeking a Customer Service Manager to lead front-end operations and deliver exceptional customer service. You will support a positive shopping experience, drive loyalty, and ensure compliance with company programs and standards.

The role requires overseeing cash handling, training, and incident response, with flexibility for evenings, weekends, and holidays. The position offers opportunities to develop leadership and operational skills in a fast-paced retail