Customer Experience Lead

Walmart Canada Corp; Sherwood Park; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada Corp is seeking a Customer Service Manager to lead front-end operations, drive exceptional customer experiences, and support a positive shopping environment at a Sherwood Park location. You will oversee cashier teams, ensure compliance with company programs, and manage daily cash and register practices to sustain store efficiency.

The role emphasizes safety, loss prevention support, staff development, and delivering a high-quality customer experience in a fast-paced retail setting.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times.
• Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.
• Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Trains on promotion of Company Programs and Initiatives

Job description

Walmart Canada Corp is seeking a Customer Service Manager to lead front-end operations, drive exceptional customer experiences, and support a positive shopping environment at a Sherwood Park location. You will oversee cashier teams, ensure compliance with company programs, and manage daily cash and register practices to sustain store efficiency.

The role emphasizes safety, loss prevention support, staff development, and delivering a high-quality customer experience in a fast-paced retail setting.