Front-End Customer Service Leader

Wal-Mart Canada Corp; Okotoks; On-site; CAD 38,000 - 46,000; Full time

Job summary

Wal-Mart Canada Corp is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service in a fast-paced retail setting. You will drive a positive shopping experience, support a loyal customer base, and ensure compliance with company programs and standards.

You will supervise front-end coverage, train associates on procedures, and oversee transactions, cash handling, and loss prevention, while promoting Walmart programs and initiatives to customers and staff.

Qualifications

• Minimum age 16 or older.
• Retail experience preferred.
• Able to lift up to 20 lbs and stand for extended periods.

Responsibilities

• Safety, security, and emergency readiness are ensured.
• Handle customer and associate concerns professionally to maintain a positive front-end experience.
• Monitor front end operations to ensure proper coverage and efficient customer flow.
• Train associates on systems, procedures, and safety requirements.
• Oversee purchases, returns, and exchanges with adherence to company guidelines.
• Support EAS and loss prevention measures and ensure alarms and logs are accurate.
• Manage cash handling, opening/closing registers, and audits for accuracy.
• Promote company programs and initiatives like credit services and discount programs.

Skills

Customer service

Leadership

Retail operations

Team supervision

POS systems

Tools

POS systems

Job description

Wal-Mart Canada Corp is seeking a Customer Service Manager to lead front-end operations and deliver exceptional service in a fast-paced retail setting. You will drive a positive shopping experience, support a loyal customer base, and ensure compliance with company programs and standards.

You will supervise front-end coverage, train associates on procedures, and oversee transactions, cash handling, and loss prevention, while promoting Walmart programs and initiatives to customers and staff.