Front-End Service Leader: Drive Customer Experience

Wal-Mart Canada Corp; Candiac; On-site; CAD 22,000 - 32,000; Full time

Job summary

Wal-Mart Canada Corp in Canada seeks a Customer Service Manager to lead front end operations, delivering exceptional customer service and a positive shopping experience. The role emphasizes compliance with company programs and standards to help the store run efficiently.

You will supervise safety, security, and emergency readiness; support associates and customers; train staff; oversee transactions and cash controls; and promote company programs in a fast-paced retail environment.

Qualifications

• Age - 16 or older

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques and maintaining clean work areas.
• Customer and Associate Support: Handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: Monitors Front End operations to ensure proper associate coverage and efficient customer flow.
• Associate Training and Development: Trains associates on systems and Company procedures, including scanning accuracy and safety requirements.
• Transaction Oversight and Compliance: Oversees purchase, return, and exchange transactions and verifies processes per guidelines.
• EAS and Loss Prevention Support: Ensures EAS systems function properly and that alarms are handled correctly.
• Cash Management and Register Controls: Prepares registers for opening/closing and audits for accuracy.
• Promote Company Programs and Initiatives: Oversees programs like credit services, protection plans, charity initiatives, and discount programs.

Job description

Wal-Mart Canada Corp in Canada seeks a Customer Service Manager to lead front end operations, delivering exceptional customer service and a positive shopping experience. The role emphasizes compliance with company programs and standards to help the store run efficiently.

You will supervise safety, security, and emergency readiness; support associates and customers; train staff; oversee transactions and cash controls; and promote company programs in a fast-paced retail environment.