Front‑End Operations Leader — Customer Experience

Walmar; Hamilton; On-site; CAD 25,000 - 36,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty in a fast-paced retail environment.

You will ensure Safety, Security and Emergency Readiness, supervise staff across shifts, manage cash and transactions, oversee EAS and loss prevention, and promote company programs while developing associates.

Qualifications

• Experience leading customer service teams in retail.
• Ability to manage front-end operations and ensure service standards.
• Strong knowledge of cash handling, checkouts, and loss prevention.
• Familiarity with safety procedures and emergency readiness.

Responsibilities

• Ensure safety, security, and emergency readiness at all times.
• Handle customer and associate concerns professionally to maintain a positive front-end experience.
• Monitor front-end coverage and support registers for efficient customer flow.
• Train associates on systems, procedures, and company initiatives.
• Oversee transactions, approvals, and correct any errors following guidelines.
• Support EAS and loss prevention systems and related processes.
• Manage cash handling and daily register controls.
• Promote Walmart's programs and initiatives to customers and staff.

Skills

Leadership

Customer Service

Front End Operations

Staff Training

Cash Handling

Loss Prevention

Tools

POS Systems

EAS Systems

Cash Reconciliation

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty in a fast-paced retail environment.

You will ensure Safety, Security and Emergency Readiness, supervise staff across shifts, manage cash and transactions, oversee EAS and loss prevention, and promote company programs while developing associates.