Customer Service Manager: Front End Leadership

Wal-Mart Canada Corp; Repentigny; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and drive customer loyalty in a fast-paced retail setting. This role emphasizes safety, training, and compliance with company standards to keep the store running smoothly.

You will oversee cash handling, run front-end coverage, coach associates, approve transactions, and promote Walmart programs while supporting a positive customer experience.

Qualifications

• Age - 16 or older

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Customer and Associate Support: Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Associate Training and Development: Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Transaction Oversight and Compliance: Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• EAS and Loss Prevention Support: Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.
• Cash Management and Register Controls: Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Promote Company Programs and Initiatives: Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and drive customer loyalty in a fast-paced retail setting. This role emphasizes safety, training, and compliance with company standards to keep the store running smoothly.

You will oversee cash handling, run front-end coverage, coach associates, approve transactions, and promote Walmart programs while supporting a positive customer experience.