Front End Service Leader - Customer Experience & Ops

Wal-Mart Canada Corp; Fort Saskatchewan; On-site; CAD 22,000 - 34,000; Full time

Job summary

Walmart Canada Corp is seeking a Customer Service Manager to lead front-end operations, ensuring a safe, efficient shopping experience and strong customer loyalty in a fast-paced retail environment. You will oversee staff, training, cash handling, and compliance with company programs while promoting store initiatives, flexibility in scheduling, and exceptional service.

The role emphasizes safety, loss prevention, and cross-functional coordination with associates, delivering consistent,

Qualifications

• Age 16 or older.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Ensure safety, security, and emergency readiness on the front end.
• Resolve customer and associate concerns to maintain a positive front-end experience.
• Maintain front end coverage, coordinate breaks, and assist at registers.
• Train associates on systems, procedures, and safety.
• Oversee transactions and ensure compliance with company guidelines.
• Support EAS and loss prevention efforts.
• Manage cash handling, opening/closing registers, and audits.
• Promote Walmart programs and initiatives.
• Maintain flexible schedule as needed.

Job description

Walmart Canada Corp is seeking a Customer Service Manager to lead front-end operations, ensuring a safe, efficient shopping experience and strong customer loyalty in a fast-paced retail environment. You will oversee staff, training, cash handling, and compliance with company programs while promoting store initiatives, flexibility in scheduling, and exceptional service.

The role emphasizes safety, loss prevention, and cross-functional coordination with associates, delivering consistent,