Front-End Operations & Customer Experience Lead

Walmart; Grand Falls Regional Municipality; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, drive exceptional customer service, and ensure compliance with company programs and standards. You will guide associates, manage cash handling, and oversee transactions while promoting a positive shopping experience.

The role emphasizes safety, loss prevention, and cross-functional collaboration with store teams. The position requires flexibility to work varied shifts and contribute to store efficiency and

Qualifications

• Experience in retail or customer service management.
• Proven leadership of front-end teams and daily store operations.
• Ability to train and develop associates on processes and safety.

Responsibilities

• Lead front end operations to ensure a positive customer experience.
• Oversee safety, security, and emergency readiness procedures.
• Manage associate coverage, scheduling, and breaks.
• Train associates on systems, procedures, and discount programs.
• Oversee transactions, approvals, returns, and error correction.

Skills

Customer service

Leadership

Operations management

Training

Cash handling

Loss prevention

Safety procedures

People management

Tools

POS systems

EAS systems

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, drive exceptional customer service, and ensure compliance with company programs and standards. You will guide associates, manage cash handling, and oversee transactions while promoting a positive shopping experience.

The role emphasizes safety, loss prevention, and cross-functional collaboration with store teams. The position requires flexibility to work varied shifts and contribute to store efficiency and