Front-End Service Manager: Elevate Customer Experience

Wal-Mart Canada Corp; Town of Slave Lake; On-site; CAD 45,000 - 60,000; Full time

Job summary

Wal-Mart Canada Corp is seeking a Customer Service Manager to lead front-end operations, deliver outstanding service, support a positive shopping experience, and drive customer loyalty in a busy retail environment.

You will supervise cash handling, oversee transactions, train associates, ensure safety protocols, and promote company programs while managing shifts and maintaining store standards.

Qualifications

• Age - 16 or older

Responsibilities

• Safely manage front-end operations and assist with emergency procedures
• Support customers and associates to resolve issues and maintain a positive experience
• Monitor front-end coverage, coordinate breaks, and assist with registers
• Train associates on systems, procedures, and safety requirements
• Oversee purchases, returns, and exchanges per company guidelines
• Support EAS and loss prevention activities and ensure proper cashier procedures
• Prepare and monitor cash drawers, provide change, and perform audits
• Promote and explain company programs and discounts to customers

Skills

Customer service

Leadership

Operations management

Cash handling

Staff training

Safety compliance

Tools

POS system

EAS system

Job description

Wal-Mart Canada Corp is seeking a Customer Service Manager to lead front-end operations, deliver outstanding service, support a positive shopping experience, and drive customer loyalty in a busy retail environment.

You will supervise cash handling, oversee transactions, train associates, ensure safety protocols, and promote company programs while managing shifts and maintaining store standards.