Customer Service & Front-End Operations Lead

Socket.dev; Uxbridge; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada in Uxbridge, ON is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and customer loyalty through compliant, efficient store execution. You will oversee safety, cash handling, training, and loss prevention while coordinating coverage and supporting a fast-paced retail environment.

Responsibilities include safety readiness, associate training, transaction oversight, EAS support, and promoting company programs.

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed at all times.
• Customer and Associate Support: Handles customer and associate concerns professionally to resolve issues.
• Front End Coverage and Operations: Monitors front-end operations, coordinates breaks, supports outlying registers.
• Associate Training and Development: Trains associates on systems and procedures, including scanning accuracy and safety.
• Transaction Oversight and Compliance: Oversees purchases, returns, and exchanges and ensures guideline compliance.
• EAS and Loss Prevention Support: Ensures EAS systems function properly and alarms are handled.
• Cash Management and Register Controls: Prepares registers for opening/closing and audits cash levels.
• Promote Company Programs and Initiatives: Oversees programs and discount initiatives.
• Flexibility (Availability/Work Schedule): Willing to work varying shifts including evenings, weekends, holidays.

Job description

Walmart Canada in Uxbridge, ON is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and customer loyalty through compliant, efficient store execution. You will oversee safety, cash handling, training, and loss prevention while coordinating coverage and supporting a fast-paced retail environment.

Responsibilities include safety readiness, associate training, transaction oversight, EAS support, and promoting company programs.