Front-End Customer Experience Lead

Wal-Mart Canada Corp; Georgetown; On-site; CAD 25,000 - 30,000; Full time

Job summary

Wal-Mart Canada Corp is seeking a Customer Service Manager in Georgetown, ON to lead front-end operations and deliver a high-quality shopping experience. You will oversee safety, associate training, transactions, and the promotion of company programs while ensuring compliance with standards.

This role adapts to shifts, including evenings and weekends, to meet business needs. The position emphasizes customer service leadership in a fast-paced retail environment with emphasis on safety and loss

Qualifications

• Must be 16 years or older.

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed at all times.
• Customer and Associate Support: Handles customer and associate concerns professionally to resolve issues.
• Front End Coverage and Operations: Monitors front end operations and coordinates breaks to maintain customer flow.
• Associate Training and Development: Trains associates on systems and Company procedures.
• Transaction Oversight and Compliance: Oversees purchases, returns, exchanges, and validates processes per guidelines.
• EAS and Loss Prevention Support: Ensures EAS systems function properly and logs are completed correctly.
• Cash Management and Register Controls: Prepares registers for opening/closing and maintains cash levels.
• Promote Company Programs and Initiatives: Oversees and promotes company programs and discount initiatives.

Job description

Wal-Mart Canada Corp is seeking a Customer Service Manager in Georgetown, ON to lead front-end operations and deliver a high-quality shopping experience. You will oversee safety, associate training, transactions, and the promotion of company programs while ensuring compliance with standards.

This role adapts to shifts, including evenings and weekends, to meet business needs. The position emphasizes customer service leadership in a fast-paced retail environment with emphasis on safety and loss