Front Desk Manager

PHI Hotel Group; Vernon; On-site; CAD 40,000 - 50,000; Full time

Job summary

A hospitality management company is seeking a supervisor for on-site operations in Vernon, Canada. The role involves developing policies, supervising staff, and managing client relations. Candidates must have a secondary school graduation certificate and 1-2 years of relevant experience. Strong interpersonal and communication skills are essential, along with the ability to work under pressure and maintain workflow efficiency. This position does not offer remote work options.

Qualifications

• 1 year to less than 2 years of supervisory experience required.
• Ability to manage events and oversee maintenance activities.
• Experience in customer service roles is an asset.

Responsibilities

• Develop and implement policies for daily operations.
• Supervise staff and manage work schedules.
• Handle client negotiations and address customer complaints.

Skills

Efficient interpersonal skills

Excellent oral communication

Team player

Attention to detail

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages English

Education Secondary (high) school graduation certificate

Experience 1 year to less than 2 years

Work location On site. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers\' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Large workload

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Supports for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)