Front desk hotel clerk

Government of Canada; Timmins; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency is seeking a bilingual individual for an on-site role in hospitality. Responsibilities include registering guests, processing reservations, and providing information about hotel services. The ideal candidate must demonstrate attention to detail and excel in customer service without requiring supervision. This role does not offer remote working options and requires bondability.

Qualifications

• Must be bondable for security and safety.
• Attention to detail is crucial.
• Ability to provide excellent customer service.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Maintain an inventory of vacancies, reservations, and room assignments.

Skills

Bilingual

Attention to detail

Customer service

Clerical duties

Minimal supervision

Education

No degree, certificate or diploma

Job description

Overview

Languages: Bilingual

Education

• No degree, certificate or diploma

Experience

Will train

Location

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort
• Motel

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service
• Work with minimal supervision

Additional information

• Security and safety: Bondable

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail