front desk hotel clerk

Balcomo - A Ramada By Wyndham; Penticton; On-site; CAD 21,000 - 28,000; Full time

Job summary

Balcomo - A Ramada By Wyndham in Penticton, BC is seeking a friendly front desk agent to welcome guests and manage reservations. You will register arrivals, assign rooms, take, cancel and modify bookings, and provide information on hotel facilities.

No prior experience is required as training will be provided. This on-site role demands strong communication and a customer-focused approach to ensure a positive guest experience at our comfortable hotel.

Qualifications

• Secondary (high) school graduation certificate is required.
• No prior experience; training will be provided.

Responsibilities

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Skills

Register guests

Assign rooms

Take reservations

Customer service

Telephone handling

Information provision

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English or French

Education

• Secondary (high) school graduation certificate

Experience

No experience (will train)

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people