front desk agent

PHI Hotel Group; Vernon; On-site; CAD 28,000 - 40,000; Full time

Job summary

PHI Hotel Group in Vernon, BC, is seeking a front desk professional to join our team. The role involves welcoming guests, registering arrivals, handling group check-ins and check-outs, and providing information on hotel services.

You will also manage reservations, process payments, and assist guests with special needs in a fast-paced environment. On-site position requiring strong communication, organizational skills, and reliability.

Qualifications

• Education: Secondary school graduation certificate.
• Experience: Experience an asset.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls

Skills

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Client focus

Education

Secondary school graduation certificate

Job description

• Secondary (high) school graduation certificate

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls

Additional information

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Employment groups

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans
• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)