guest service supervisor

Smithers-Oasis; Smithers; On-site; CAD 32,000 - 42,000; Part time

Benefits offered by this job

Dental plan

Health care plan

Job summary

Smithers-Oasis in Canada seeks a team player for a hotel/guest-services role requiring 1–2 years of experience. The position is on-site at a hotel, motel, or resort, with a high school diploma and strong communication and customer service skills.

Responsibilities include supervising staff, preparing reports, assisting guests with special needs, organizing work, training staff on safety procedures, and ensuring smooth operations through equipment and supply management.

Qualifications

• 1–2 years of experience preferred.
• On-site position at hotel, motel, or resort.
• Secondary school diploma (high school).
• Excellent oral and written communication and flexibility.
• Ability to work in a team and provide quality guest service.

Responsibilities

• Perform same duties as workers supervised.
• Prepare and submit reports.
• Assist clients/guests with special needs.
• Coordinate, assign and review work.
• Hire and train staff in job duties, safety procedures and company policies.
• Maintain operation of computer systems, equipment and arrange repair work to ensure business continuity and customer service delivery.
• Requisition materials and supplies.

Skills

Customer service

Communication

Teamwork

Organizational skills

Interpersonal skills

Education

High school diploma

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Perform same duties as workers supervised
• Prepare and submit reports
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

• Staff in various areas of responsibility

Additional information

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth