Front desk agent

Hampton Inn Kamloops; Kamloops; On-site; CAD 22,000 - 31,000; Full time

Job summary

Hampton Inn Kamloops is seeking staff for on-site front desk operations. The role involves registering guests, assigning rooms, processing reservations and assisting guests with information about services and local attractions.

The position requires attention to detail, dependability and teamwork. Flexible on-site hours and a fast-paced environment are common in hospitality settings.

Qualifications

• Secondary (high) school graduation certificate.
• Experience an asset.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests’ departures and calculate charges.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.

Skills

Attention to detail

Dependability

Judgement

Organized

Team player

Resourcefulness

Education

Secondary (high) school graduation certificate

Job description

Volunteer Experience Work Experience Work & Career

Salary:19.25 hourly / 35 to 40 hours per week

Terms of employment: Permanent employment

Starts as soon as possible

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

On site: Work must be completed at the physical location. There is no option to work remotely.

Tasks: Investigate complaints and claims, Register arriving guests and assign rooms, Resolve complaints and claims, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Process guests’ departures, calculate charges and receive payments, Maintain an inventory of vacancies, reservations and room assignments, Follow emergency and safety procedures, Answer telephone and relay telephone calls and messages, Assist clients/guests with special needs, Contact customers to deliver requested wakeup calls

Work conditions and physical capabilities: Attention to detail, Fast-paced environment

Personal suitability: Dependability, Judgement, Organized, Team player, Resourcefulness

Employment groups: This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities: Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths: Participates in a government or community program or initiative that supports youth employment

Support for Veterans: Participates in a government or community program or initiative that supports Veterans, offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)

Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers: Participates in a government or community program or initiative that supports mature workers, Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)

Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities, applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

You can apply if you are:

a permanent resident of Canada

a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.