Hotel Front Desk Clerk

Dunvegan Inn & Suites; Alberta; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

RRSP

Life insurance

Job summary

Dunvegan Inn & Suites in Alberta is seeking a Hotel Front Desk Clerk to welcome guests, manage reservations, and provide information about local attractions and hotel services. You will handle check-ins/check-outs, process payments, and support guests with special requests in a fast-paced hospitality environment.

The role requires good communication, attention to detail, and the ability to work evenings, nights, and weekends. Training is provided, and benefits are offered.

Qualifications

• Secondary school completion is required.
• English language proficiency required.
• Willing to train for role.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and modify reservations.
• Provide information on hotel facilities and services.
• Answer telephone and relay calls/messages.
• Balance cash and complete cash reports.
• Maintain inventory of vacancies and room assignments.
• Follow emergency and safety procedures.
• Provide customer service and assistance to guests.
• Assist guests with special needs.

Education

Secondary (high) school graduation certificate

Tools

Word processing software

Spreadsheet

Internet

Job description

Hotel Front Desk Clerk NOC 64314

• Register arriving guests and assign rooms


• Process group arrivals and departures


• Take, cancel and change room reservations


• Provide information on hotel facilities and services


• Provide general information about points of interest in the area


• Process guests' departures, calculate charges and receive payments


• Balance cash and complete balance sheets, cash reports and related forms


• Maintain an inventory of vacancies, reservations and room assignments


• Follow emergency and safety procedures


• Clerical duties (i.e. faxing, filing, photocopying)


• Answer telephone and relay telephone calls and messages


• Assist clients/guests with special needs


• Contact customers to deliver requested wakeup calls


• Provide customer service


• Support for Youths: Offers on-the-job training tailored to youth, Offers mentorship, coaching and/or networking opportunities for youth, Provides awareness training to employees to create a welcoming work environment for youth

Computer and technology knowledge:

• Word processing software


• Spreadsheet


• Internet

Work conditions and physical capabilities:

• Attention to detail


• Standing for extended periods


• Work under pressure

Personal suitability

• Client focus


• Dependability


• Efficient interpersonal skills


• Excellent oral communication


• Excellent written communication


• Flexibility


• Organized


• Reliability


• Team player

Work setting: Hospitality industry, Hotel, motel, resort

Permanent employment, Full time

• $17.00 per hour


• 32-40 hours per week


• Evening, Night, Day, Weekend

• Benefits: Health benefits: Disability benefits, Health care plan, Life insurance, Registered Retirement Savings Plan (RRSP)


• Education: Secondary (high) school graduation certificate


• Experience: Will train


• Language: English


• Terms of employment: Permanent, Full time


• Expiration Date December 12, 2026


• Source: Hospitality Online