Front desk agent

Keskorie Boarding Home; Yellowknife; On-site; CAD 25,000 - 33,000; Full time

Job summary

Keskorie Boarding Home in Yellowknife is seeking a receptionist to greet guests and manage room assignments.

You will handle reservations, answer calls, assist guests with needs, and perform light admin and housekeeping tasks. A secondary school diploma and basic computer skills are required; 7 months to 1 year of experience preferred.

Qualifications

• Secondary school graduation is required.
• 7 months to less than 1 year of experience preferred.
• Basic computer tasks such as spreadsheets and internet use are expected.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel, and change room reservations.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer telephone calls and relay messages.
• Assist guests with special needs.
• Contact customers to deliver wake‑up calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Skills

Client focus

Interpersonal skills

Oral communication

Written communication

Organized

Team player

Education

Secondary school diploma

Tools

Spreadsheet

Internet

Job description

Education Requirements

Secondary (high) school graduation certificate.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel, and change room reservations.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wake‑up calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Computer and Technology Knowledge

• Spreadsheet
• Internet

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player

Experience

7 months to less than 1 year.

Employment Terms Options

• Evening
• Flexible hours
• Morning
• Night
• To be determined
• Day

Support for Persons with Disabilities

Provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Support for Newcomers and Refugees

Recruits newcomers and/or refugees displaced by conflict or natural disasters (e.g., Ukraine, Afghanistan). Supports foreign credential recognition. Offers mentorship programs that pair newcomers and/or refugees with experienced employees. Provides diversity and cross‑cultural training to create a welcoming work environment. Does not require Canadian work experience.

Support for Youths

Participates in a government or community program or initiative that supports youth employment. Offers on‑the‑job training tailored to youth. Provides mentorship, coaching, and networking opportunities. Provides awareness training to employees to create a welcoming work environment for youth.

Support for Veterans

Provides awareness training to employees to create a welcoming work environment for veterans.

Support for Indigenous People

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.

Support for Mature Workers

Applies hiring policies that discourage age discrimination.

Support for Visible Minorities

Applies hiring policies that discourage discrimination against members of visible minorities (e.g., anonymizing the hiring process). Offers mentorship programs that pair members of visible minorities with experienced employees. Provides diversity and cross‑cultural training to create a welcoming work environment for visible minorities.