Front desk agent

Kibbi; Goffs; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health care plan

Paramedical services coverage

Group insurance benefits

Job summary

Kibbi is seeking a front desk associate in a hotel setting. You will register arriving guests, assign rooms, and manage reservations while providing information about local attractions and hotel services.

Responsibilities include handling departures, calculating charges, processing payments, and maintaining room vacancy records. Strong customer service and clerical skills are essential.

Qualifications

• Experience: 1 year to less than 2 years
• Front desk experience or hotel reception preferred
• Ability to register arrivals, process reservations and provide information

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (faxing, filing, photocopying)
• Answer telephone and relay messages
• Assist clients/guests with special needs
• Provide customer service

Skills

Customer service

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate

Experience

• 1 year to less than 2 years

Work Setting

• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Health Benefits

• Health care plan
• Paramedical services coverage

Financial Benefits

• Group insurance benefits
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week