Hotel front desk clerk

GILL ONWARD ENTERPRISES INC.; Penticton; On-site; CAD 31,000 - 42,000; Full time

Job summary

Gill Onward Enterprises Inc. in Penticton, BC is seeking a hotel front desk associate to welcome guests, manage check-ins and check-outs, and provide information on local attractions and hotel services.

You will handle reservations, assist guests with inquiries, and support clerical tasks in a fast-paced hotel setting. Training provided; part-time or full-time shifts available in a hospitality environment.

Qualifications

• Minimum education: secondary school graduation certificate.
• Strong customer service skills are required.
• Ability to handle multiple tasks and maintain composure in a hospitality environment.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims to ensure guest satisfaction.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Clerical duties (faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Skills

Customer service

Education

Secondary (high) school graduation certificate

Job description

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Employment terms options

• Shift

Experience

• No experience (will train)
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week