Hotel night auditor

Kibbi; City of Moncton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Free parking

Job summary

Kibbi in Canada is seeking a front desk agent for a hotel in an urban setting. You will register arriving guests and assign rooms, handle reservations, resolve complaints, and provide information on facilities and local sights.

You will balance cash, process payments, and maintain accurate records while delivering friendly, professional service. The role requires 30–40 hours per week, including nights or weekends as needed.

Qualifications

• Secondary school graduation certificate or equivalent experience.
• 7 months to less than 1 year of experience in hospitality or related field.
• Strong communication and customer service skills.
• Ability to handle cash and payments accurately.
• Familiarity with reservation systems and clerical tasks.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about local points of interest.
• Process departures, calculate charges and receive payments.
• Balance cash and complete cash reports.
• Maintain inventory of vacancies and room assignments.
• Follow emergency and safety procedures.
• Clerical duties such as faxing, filing and photocopying.
• Answer telephone and relay messages.
• Assist guests with special needs.
• Deliver wakeup calls as requested.
• Perform light housekeeping and customer service tasks.

Skills

Excellent oral communication

Excellent written communication

Customer service

Attention to detail

Team player

Flexibility

Work under pressure

Education

Secondary school graduation certificate

or equivalent experience

Tools

Multi-line switchboard

Word processing software

Computerized bookkeeping system

Central reservation system

Spreadsheet

Internet

Opera

Job description

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week
• Education:
• Expérience:

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

WORK SETTING

• Hospitality industry
• Urban area
• Hotel, motel, resort

TASKS

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Multi-line switchboard
• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet
• Opera

TRANSPORTATION/TRAVEL INFORMATION

• Own transportation
• Valid driver's licence
• Public transportation is not available

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Standing for extended periods
• Work under pressure

PERSONAL SUITABILITY

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

EXPERIENCE

• 7 months to less than 1 year

EMPLOYMENT TERMS OPTIONS

• Night
• Weekend

HEALTH BENEFITS

• Dental plan
• Health care plan
• Vision care benefits

OTHER BENEFITS

• Free parking available