Front Office Agent - Hotel

Dakota Dunes Resort; Saskatoon; On-site; CAD 32,000 - 42,000; Full time

Job summary

Dakota Dunes Resort in Canada is seeking a Front Office Agent to deliver exceptional guest service and manage front desk operations. You will greet guests, check in/out, handle reservations, respond to inquiries, process payments, and maintain accurate records to ensure a welcoming and professional environment.

The role requires strong communication, customer service skills, basic accounting, keyboarding and familiarity with OPERA or similar hotel systems.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic knowledge of accounting and cash-handling procedures.
• Proficiency with hotel-management software such as OPERA and Microsoft Outlook.
• Ability to understand and follow verbal and written instructions.
• Ability to post, balance, and reconcile charges and payments.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexible availability including evenings, weekends, holidays, and overnight shifts when required.

Responsibilities

• Greet guests in a friendly, professional manner and provide exceptional service.
• Check guests in and out following hotel procedures and standards.
• Register arriving guests, assign rooms, and issue keys/access cards.
• Make, modify, and cancel reservations; ensure details are accurate.
• Answer phones and respond to guest inquiries promptly and professionally.
• Assist guests with requests and special accommodations during their stay.
• Provide information on hotel services, amenities, policies and local attractions.
• Process guest payments and present folios/billing at departure.

Skills

Verbal communication

Customer service

Multitasking

Organization

Professionalism under stress

Tools

OPERA

Microsoft Outlook

Job description

Job Summary

The Front Office Agent is responsible for providing exceptional guestservice and ensuring smooth front desk operations. This role involves greetingguests, managing reservations, handling guest inquiries, processing payments,and maintaining accurate records while creating a welcoming and professionalenvironment for all guests.

Key Responsibilities:

• Greet guests in a friendly, professional, andcourteous manner and provide exceptional customer service at all times.
• Check guests in and out of the hotel followingestablished hotel procedures and standards.
• Register arriving guests, assign rooms, and issueroom keys or access cards.
• Make, modify, and cancel reservations while ensuringall booking details are accurate and up to date.
• Answer incoming phone calls and respond to guestinquiries promptly and professionally.
• Assist guests with requests, concerns, and specialaccommodations during their stay.
• Provide accurate information regarding hotelservices, amenities, policies, and local attractions.
• Process guest payments including cash, debit, creditcard, and direct billing transactions.
• Prepare and present guest folios and billingstatements upon departure and ensure accurate payment processing.
• Maintain accurate records of room availability,reservations, guest accounts, and room assignments.
• Handle guest complaints or concerns professionallyand elevate issues to management when necessary.
• Perform daily accounting duties including postingcharges, balancing transactions, data entry, and reconciliation.
• Complete end-of-shift audit procedures and generaterequired reports accurately and on time.
• Coordinate and communicate effectively withhousekeeping, maintenance, and other departments to ensure guest satisfaction.
• Monitor lobby and front desk areas to maintaincleanliness, organization, and professionalism.
• Follow hotel safety, security, and emergencyprocedures to ensure the safety of guests, staff, and hotel property.
• Maintain confidentiality of guest and hotelinformation.
• Attend training sessions and staff meetings asrequired.
• Perform other duties as assigned by management.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic knowledge of accounting and cash-handlingprocedures.
• Proficiency in computer systems and hotel managementsoftware such as OPERA and Microsoft Outlook.
• Ability to understand and follow verbal and writteninstructions.
• Ability to accurately post, balance, and reconcilecharges and payments.
• Strong organizational skills and attention todetail.
• Ability to multitask, prioritize tasks, and workefficiently in a fast-paced environment.
• Ability to remain professional and composed understressful situations.
• Flexible availability, including evenings, weekends,holidays, and overnight shifts when required.
• Maintain high standards of personal appearance,grooming, and professionalism.
• Basic math, reading, and writing skills.
• Ability to work independently and as part of a team.