Front desk clerk, hotel NOC 64314

Holloway Lodging o/a Sternwheeler Hotel and Conference Centre; Whitehorse; On-site; CAD 38,000 - 45,000; Full time

Job summary

Holloway Lodging o/a Sternwheeler Hotel and Conference Centre is seeking dedicated staff in Whitehorse, Yukon, to manage guest registrations and provide excellent service. The role requires effective communication skills and a background in hospitality.

Candidates must have experience resolving complaints, be detail-oriented, and able to work in a fast-paced environment. Own transportation is necessary, as work is strictly on-site.

Qualifications

• 7 months to less than 1 year experience in hospitality.
• Knowledge of computer and technology.
• Ability to resolve complaints and provide customer service.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Maintain an inventory of vacancies and room assignments.

Skills

Client focus

Dependability

Excellent oral communication

Excellent written communication

Team player

Resourcefulness

Education

College or diploma from a program of 3 months to less than 1 year

Tools

Word processing software

Database software

Spreadsheet

Internet

Job description

Anticipated start date: as soon as possible

Education

College, CEGEP or other non‑university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hospitality industry, Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

• Computer and technology knowledge
• Multi‑line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information

• Security and safety
• Criminal record check

Transportation/travel information

Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast‑paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness