Front Desk & Admin Support – Customer Experience

Smitty's Shopping Centre Limited; Kitchener; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health, dental, LTD

Paid vacation annually

Challenging, meaningful work

Job summary

Smitty's Furniture in Ontario is seeking a Receptionist to be the first friendly touchpoint for guests and callers, supporting a warm, inviting atmosphere. You will work with sales consultants and managers to ensure smooth coordination and a positive customer experience throughout the day.

The role is 38 to 40 hours per week, scheduled Monday through Sunday, with competitive pay and benefits. A strong computer and communication skills background helps you thrive in a busy retail environment.

Qualifications

• Completion of high-school and or college certificate or diploma.
• 1+ years of experience in a customer service,salesor reception position.
• Must be proficient in using a computer.
• Must have a strong technical aptitude, with the confidence to learn new systems quickly and work independently across Word, Excel, Outlook, the company POS system and online chat platforms.
• Excellent interpersonal relationship skills.
• Excellent communication (verbal and written).
• Demonstrated ability to manage multiple competing priorities.
• Basic math and accounting skillsProficient using Microsoft Office products.
• Demonstrated strong attention to detail.

Responsibilities

• Create a pleasant and professionally atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally.
• Co-ordinate with warehouse and shipping to assist with customer pick-ups.
• Perform daily reconciliations of all credit card, debit and cash payments in our company POS system.
• Provide customers with updates on orders and process payments upon request.
• Maintain the flow of in-store customer traffic by monitoring and notifying sales staff accordingly.
• Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly.
• Provide administrative support to the sales team and store leadership, including creating, formatting and updating documents, spreadsheets, reports and correspondence accurately and on time.
• Other duties as may be assigned.

Skills

Computer proficiency

Customer service experience

Tech aptitude

Interpersonal skills

Communication

Multitasking

Attention to detail

Math skills

Education

High-school diploma or college certificate/diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

POS system

Online chat platforms

Microsoft Office

Job description

Smitty's Furniture in Ontario is seeking a Receptionist to be the first friendly touchpoint for guests and callers, supporting a warm, inviting atmosphere. You will work with sales consultants and managers to ensure smooth coordination and a positive customer experience throughout the day.

The role is 38 to 40 hours per week, scheduled Monday through Sunday, with competitive pay and benefits. A strong computer and communication skills background helps you thrive in a busy retail environment.