Reception & Administrative Support

Smitty's Shopping Centre Limited; Kitchener; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health, dental, LTD

Paid vacation annually

Challenging, meaningful work

Job summary

Smitty's Furniture in Ontario is seeking a Receptionist to be the first friendly touchpoint for guests and callers, supporting a warm, inviting atmosphere. You will work with sales consultants and managers to ensure smooth coordination and a positive customer experience throughout the day.

The role is 38 to 40 hours per week, scheduled Monday through Sunday, with competitive pay and benefits. A strong computer and communication skills background helps you thrive in a busy retail environment.

Qualifications

• Completion of high-school and or college certificate or diploma.
• 1+ years of experience in a customer service,salesor reception position.
• Must be proficient in using a computer.
• Must have a strong technical aptitude, with the confidence to learn new systems quickly and work independently across Word, Excel, Outlook, the company POS system and online chat platforms.
• Excellent interpersonal relationship skills.
• Excellent communication (verbal and written).
• Demonstrated ability to manage multiple competing priorities.
• Basic math and accounting skillsProficient using Microsoft Office products.
• Demonstrated strong attention to detail.

Responsibilities

• Create a pleasant and professionally atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally.
• Co-ordinate with warehouse and shipping to assist with customer pick-ups.
• Perform daily reconciliations of all credit card, debit and cash payments in our company POS system.
• Provide customers with updates on orders and process payments upon request.
• Maintain the flow of in-store customer traffic by monitoring and notifying sales staff accordingly.
• Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly.
• Provide administrative support to the sales team and store leadership, including creating, formatting and updating documents, spreadsheets, reports and correspondence accurately and on time.
• Other duties as may be assigned.

Skills

Computer proficiency

Customer service experience

Tech aptitude

Interpersonal skills

Communication

Multitasking

Attention to detail

Math skills

Education

High-school diploma or college certificate/diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

POS system

Online chat platforms

Microsoft Office

Job description

About Smitty's Furniture

We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.

About the Position

Reception, you are the first point of contact for guests and a vital part of our team. This role supports a warm and inviting atmosphere, ensuring each customer feels at home from the moment they walk through the door or call in. Working closely with sales consultants and managers, you will helpmaintainsmooth coordination throughout the day. Your attentiveness and ability to manage details will directly support a seamless customer experience.

This role will work 38 to 40 hours per week and will be scheduled between Monday and Sunday.

What will you be doing?

• Create a pleasant and professionally atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally
• Co-ordinate with warehouse and shipping to assist with customer pick-ups
• Perform daily reconciliations of all credit card, debit and cash payments in our company POS system
• Provide customers with updates on orders and process payments upon request
• Maintain the flow of in-store customer traffic by monitoring and notifying sales staff accordingly
• Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly
• Provide administrative support to the sales team and store leadership, including creating, formatting and updating documents, spreadsheets, reports and correspondence accurately and on time
• Other duties as may be assigned.

What is going to help you be successful?

• Completion of high-school and or college certificate or diploma
• 1+ years of experience in a customer service,salesor reception position
• Must be proficient in using a computer
• Must have a strong technical aptitude, with the confidence to learn new systems quickly and work independently across Word, Excel, Outlook, the company POS system and online chat platforms
• Excellent interpersonal relationship skills
• Excellent communication (verbal and written)
• Demonstrated ability to manage multiple competing priorities
• Basic math and accounting skillsProficient using Microsoft Office products
• Demonstrated strong attention to detail

What's in it for you?

• Competitive salary within an expected range of $20 to $22 per hour
• Comprehensive group benefits, including health, dental, and LTD
• Paid vacation annually
• A challenging, meaningful, and rewarding work environment
• Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other

What you should know about our Recruitment & Selection Process:

• This posting is for an existing vacancy within our organization.
• We do not use artificial intelligence to screen, assess or select applicants.
• If you are selected for an interview, we will notify you within 45 calendar days of the date of your interview

Smitty's, we are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). in our everyday operations. We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward. To request accommodation, please reach out to hr@smittysh furniture.com. Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies.