Sales Associate / Reception

Smitty's Shopping Centre Limited; Hanover; On-site; CAD 24,000 - 26,000; Part time

Benefits offered by this job

Paid vacation

Challenging, meaningful work

Collaborative teammates

Job summary

Smitty’s Furniture in Hanover, ON is seeking a part-time Sales Associate / Reception to be the friendly first contact for customers at both the unloading dock store and the main showroom. You will greet customers, answer calls, assist with product knowledge, and coordinate with the warehouse for pickups, while supporting sales staff to ensure a smooth shopping experience.

The role emphasizes strong communication, multitasking across tasks, and attention to detail, with weekend shifts and

Qualifications

• Completion of high-school and/or college certificate or diploma.
• 1+ years of experience in customer service, sales or reception.
• Excellent interpersonal relationship skills.
• Excellent communication (verbal and written).
• Demonstrated ability to manage multiple competing priorities.
• Basic math and accounting skills.
• Proficient using Microsoft Office products.
• Demonstrated strong attention to detail.

Responsibilities

• Greet customers at both unloading dock and showroom and provide courteous service.
• Learn about new products and assist with tagging, pricing and restocking.
• Coordinate with warehouse and shipping for customer pickups and payments in POS system.
• Provide customers with order updates and process payments upon request.
• Maintain smooth in-store traffic flow and support sales staff as needed.

Skills

Customer service

Sales

Reception

Education

High-school / college diploma

Tools

Microsoft Office

Job description

Job Title: Sales Associate / Reception

Department: Sales

Location: Hanover, ON

Employment Type: Part time

Reports To: Sales Manager

About Smitty’s Furniture

We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.

About the Position

As the Sales Associate / Reception, you are the first point of contact for guests and a vital part of our team. This role supports a warm and inviting atmosphere, ensuring each customer feels at home from the moment they walk through the door or call in. Working closely with sales consultants and managers, you will helpmaintainsmooth coordination throughout the day. Your attentiveness and ability to manage details will directly support a seamless customer experience.

The working hours for this position are Saturday, Sunday, and Monday with vacation coverage on other days as required

What will you be doing?

Your time will be split between our Unloading Dock store and our Main Showroom in reception, creating a pleasant and professional atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally

• When working within the Unloading Dock Store, you will be performing:
  • Greet and help customers.
  • Learning about new products.
  • Maintaining the store, tagging, cleaning, restocking, and updating the website by providing photographs to the Website & Marketing Coordinator.
• When working within the main showroom, you will be performing:
  • Additional support around the showroom as needed. I.e., tagging a new sale, unpackaging and pricing products, tidying the showroom, and helping with décor.
  • Coordinate with warehouse and shipping to assist with customer pick-ups
  • Reconciliations of all credit card, debit, and cash payments are performed in our company POS system (daily when in the main showroom).
  • Provide customers with updates on orders and process payments upon request
    Maintain the flow of in-store customer traffic by monitoring the flow of in-store traffic and notifying sales staff accordingly.
  • Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff accordingly.
• Other duties as may be assigned.

What is going to help you be successful?

• Completion of high-school and or college certificate or diploma
• 1+ years of experience in a customer service,salesor reception position
• Excellent interpersonal relationship skills
• Excellent communication (verbal and written)
• Demonstrated ability to manage multiple competing priorities
• Basic math and accounting skills
• Proficient using Microsoft Office products
• Demonstrated strong attention to detail

What’s in it for you?

• Salary within an expected range of: $17.60 to $19 per hour
• Paid vacation annually
• A challenging, meaningful, and rewarding work environment
• Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other

What you should know about our Recruitment & Selection Process:

• This posting is for a current vacancy within our organization.
• We do not use artificial intelligence to screen, assess or select applicants.
• If you are selected for an interview, we will notify you within 45 calendar days of the date of your interview

Smitty’s, we are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). in our everyday operations. We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward. To request accommodation, please reach out to [e-mail]. Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies.