Front Desk Concierge — Warm Hospitality & Admin Support

Sunrise Senior Living; Richmond Hill; Hybrid; CAD 24,000 - 30,000; Full time

Job summary

Sunrise Senior Living in Richmond Hill, Ontario, is seeking a Front Desk Concierge to welcome guests and support the Sales team with inquiries. You will manage the front desk, assist with move-in preparations, and help with marketing materials in a warm, professional environment.

The role emphasizes hospitality, confidentiality, and coordinating appointments, while supporting recruitment and administrative tasks in a busy senior living setting.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficient in Microsoft Office and basic computer systems.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Organizational skills

Confidentiality

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Basic computer systems

Job description

Sunrise Senior Living in Richmond Hill, Ontario, is seeking a Front Desk Concierge to welcome guests and support the Sales team with inquiries. You will manage the front desk, assist with move-in preparations, and help with marketing materials in a warm, professional environment.

The role emphasizes hospitality, confidentiality, and coordinating appointments, while supporting recruitment and administrative tasks in a busy senior living setting.