Front Desk & Reservations Experience Agent

Pomeroy Lodging; Vermilion; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

On-the-job training

Career growth

Personal days

Travel program

Job summary

Pomeroy Lodging in Vermilion, Alberta is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and respond to inquiries with professionalism.

You will help maximize room revenue, uphold service standards, and coordinate with other departments to ensure a memorable guest experience every shift.

Strong communication, interpersonal skills, and tech-savviness will help you thrive in this role within our dynamic hotel team.

Qualifications

• Previous front desk or hotel experience is an asset.
• Strong communication and interpersonal skills.
• Tech-savvy.

Responsibilities

• Maintains a friendly, attentive, and professional demeanor during guest encounters and responds to guest complaints.
• Ensures the front desk, lobby, and guest entrance are 'picture-perfect' for optimal first impressions.
• Answers phones and welcomes guests promptly and courteously.
• Keeps track of arrivals, departures, and in-house daily activities and coordinates VIP amenities as needed.
• Books guest reservations by phone, in person, or online.
• Processes check-ins/outs, records transactions, and provides information on hotel services and room locations.

Skills

Communication skills

Interpersonal skills

Tech-savvy

Job description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.
  
  

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Answers phones and welcomes guests in a prompt and courteous manner.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
  
  

Experience/Passions/Education

• Previous experience in front desk or in a hotel is an asset.
• Strong communication and interpersonal skills.
• Tech-savvy.
  
  

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.