FOOD SERVICE SUPERVISOR

Tim Hortons- AKU COFFEE LTD.; Northwestern Ontario; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive training

Medical & Dental Benefit Program

Incentive, recognition, & discount

Tim Hortons Scholarship Program

Advancement opportunities

Free uniforms

Flexible schedules

Community involvement

Job summary

Tim Hortons in Kenora, Ontario is seeking a Full-time Supervisor with prior customer service experience and open availability. The role emphasizes supervising team members on shift to uphold standards around people, product, cleanliness and guest experience.

Responsibilities include leading by example, resolving guest issues, ensuring proper merchandising and stock, managing shift documentation and health & safety compliance, and supporting the Restaurant Manager to drive sales during the shift.

Qualifications

• 1+ year of customer service experience is required.
• Ability to supervise team members on shift.
• Strong work ethic and commitment to guest experience.

Responsibilities

• Supervise team members on shift to ensure standards are met.
• Maintain guest experience, service speed, and hospitality.
• reallocates staffing to cover busy periods and ensures coverage.
• Handle guest complaints promptly and professionally.

Skills

Customer service

Team supervision

Communication

Education

High school diploma

Job description

Tim Hortons in Kenora, Ontario is currently looking for a Full-time Supervisor with Previous Customer service Experience with open availability.

The Tim Hortons Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

The duties and responsibilities include, but are not limited to:

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Assists the Restaurant Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

As a qualified candidate, you fulfill on the following criteria:

• Secondary(High) School Graduation Certification or Equivalent
• Demonstrate a passion and energy for guest service and creating friendly, fast, and exceptional guest experiences
• Enjoy working with a successful team in a safe environment
• Have a strong work ethic and are committed to your team, ensuring a clean and organized environment that exceed our guests’ expectations
• Has a presentation level that is consistent with providing an exceptional guest experience
• Minimum 1 year Customer service Experience is required and we will provide the necessary training.

Physical Demands:

• Walking and standing for long periods of time
• Is able to lift and carry up to 20 kg / 45 lbs

As part of our team we offer you:

• Comprehensive training
• Medical & Dental Benefit Program
• Incentive, recognition, & discount programs
• Team Tim Hortons Scholarship Program
• Advancement opportunities
• Free uniforms
• Flexible schedules
• Community involvement

Start Date: As soon as possible

Number of Positions- 3

Salary: $19.10 (negotiable based on experience)