Food Service Supervisor

Tim Hortons; Monkland; On-site; CAD 39,000 - 40,000; Full time

Job summary

Tim Hortons in Monkland, Ontario is seeking a dependable Food Service Supervisor for a permanent, full‑time position in a fast‑paced coffee shop. You will lead a team, supervise staff, manage prep schedules, and ensure every item meets quality control standards.

You will oversee 5–10 people across shifts (early mornings, evenings, nights, weekends), coordinate food prep and portioning, track inventory, and submit reports. The role emphasizes hands‑on leadership and customer service excellence.

Qualifications

• Secondary (high) school graduation certificate required.
• 1 year to less than 2 years in a food service environment.
• Client focus — genuine commitment to delivering quality service.
• Excellent oral communication and interpersonal skills.
• Flexibility and dependability across a variety of shifts, including nights and weekends.
• Physical capability — able to stand for extended periods, bend, crouch, and work in a fast-paced setting.
• Ability to work in a food service establishment or coffee shop environment with tight deadlines.

Responsibilities

• Establish methods to meet daily and weekly work schedules efficiently.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation requirements, and safety procedures.
• Estimate ingredients and supplies required for meal preparation.
• Ensure food and service meet Tim Hortons' quality control standards.
• Address customer complaints or concerns in a professional and timely manner.
• Maintain records of stock, repairs, sales, and wastage.
• Prepare and submit operational reports as required.
• Supervise and check the assembly of trays to maintain consistency.
• Establish work schedules for a team of 5 to 10 people.

Skills

Team leadership

Communication

Flexibility

Education

Secondary school diploma

Job description

Tim Hortons in Monkland, Ontario is looking for a dependable and motivated Food Service Supervisor to join their team. This is a permanent, full-time role in a fast-paced coffee shop environment where your leadership will make a real difference to daily operations and customer satisfaction.

As a Food Service Supervisor, you'll be responsible for keeping things running smoothly — from supervising staff and managing prep schedules to ensuring every item that goes out meets Tim Hortons' quality control standards. If you enjoy leading a team and thrive under pressure, this role offers steady hours and a hands‑on leadership opportunity.

About the Role: Food Service Supervisor

In this position, you'll oversee a team of 5 to 10 people across a variety of shifts — including early mornings, evenings, nights, and weekends. Your day‑to‑day focus will be on coordinating food preparation and portioning activities, setting and maintaining work schedules, and making sure the team operates safely and efficiently at all times.

You'll also be expected to handle inventory tracking, submit operational reports, address customer concerns professionally, and train new and existing staff on proper food safety, sanitation, and job procedures. This role demands physical stamina — expect a combination of standing, walking, bending, and working through tight deadlines in a fast‑paced environment.

Benefits and Salary

This position offers a wage of $18.75 to $18.95 per hour (to be negotiated), with scheduled hours of 30 to 40 hours per week. The role is permanent and full‑time, providing consistent employment with a well‑known Canadian brand.

Responsibilities

As a Food Service Supervisor at Tim Hortons, you'll be at the centre of daily restaurant operations. Your responsibilities span team leadership, food quality assurance, scheduling, and customer service — all working together to keep the location running at its best.

• Establish methods to meet daily and weekly work schedules efficiently
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation requirements, and safety procedures
• Estimate ingredients and supplies required for meal preparation
• Ensure food and service meet Tim Hortons' quality control standards
• Address customer complaints or concerns in a professional and timely manner
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit operational reports as required
• Supervise and check the assembly of trays to maintain consistency
• Establish work schedules for a team of 5 to 10 people

Requirements / Skills

The ideal candidate is a dependable, client‑focused leader with experience in a food service or coffee shop setting. Tim Hortons values individuals who communicate well, can adapt to shifting priorities, and take pride in running an efficient, welcoming operation.

• Education: Secondary (high) school graduation certificate required
• Experience: 1 year to less than 2 years in a food service environment
• Client focus — genuine commitment to delivering quality service
• Excellent oral communication and interpersonal skills
• Flexibility and dependability across a variety of shifts, including nights and weekends
• Physical capability — able to stand for extended periods, bend, crouch, and work in a fast‑paced setting
• Ability to work in a food service establishment or coffee shop environment with tight deadlines

Secondary (high) school graduation certificate. 1 year to less than 2 years of experience in a food service establishment or coffee shop.