FOOD SERVICE SUPERVISOR

Tim Hortons- Fort Frances Coffee Ltd; Fort Frances; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive training

Medical & Dental Benefit Program

Incentive, recognition, & discount

Team Tim Hortons Scholarship Program

Advancement opportunities

Free uniforms

Flexible schedules

Community involvement

Job summary

Tim Hortons- Fort Frances Coffee Ltd in Fort Frances, Ontario, is seeking a Full-time Supervisor with previous customer service experience and open availability. The role emphasizes leading by example, delivering friendly service, and maintaining high standards during shifts.

You will support the Restaurant Manager, assist in staffing and training, handle guest concerns promptly, and ensure health and safety policies are followed.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year customer service experience.
• Passion for guest service and creating positive experiences.

Responsibilities

• Leads by example and treats team members and guests with respect.
• Responds to guest service issues and resolves problems quickly.
• Assists Restaurant Manager in driving sales and managing shifts.
• Ensures health and safety policies are followed during shifts.
• Maintains proper merchandising and stocking of products and packaging.

Skills

Customer service

Leadership

Team motivation

Guest satisfaction

Education

High school diploma or equivalent

Job description

Tim Hortons in Fort Frances, Ontariois currently looking for a Full-time Supervisor with Previous Customer service Experience with open availability.

The duties and responsibilities include, but are not limited to:

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Assists the Restaurant Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

As a qualified candidate, you fulfill on the following criteria:

• Secondary(High) School Graduation Certification or Equivalent
• Demonstrate a passion and energy for guest service and creating friendly, fast, and exceptional guest experiences
• Enjoy working with a successful team in a safe environment
• Have a strong work ethic and are committed to your team, ensuring a clean and organized environment that exceed our guests’ expectations
• Has a presentation level that is consistent with providing an exceptional guest experience
• Minimum 1 year Customer service Experience is required and we will provide the necessary training.

Physical Demands:

• Walking and standing for long periods of time
• Is able to lift and carry up to 20 kg / 45 lbs

As part of our team we offer you:

• Comprehensive training
• Medical & Dental Benefit Program
• Incentive, recognition, & discount programs
• Team Tim Hortons Scholarship Program
• Advancement opportunities
• Free uniforms
• Flexible schedules
• Community involvement

Start Date: As soon as possible

Number of Positions- 4

Salary: $19.10 (negotiable based on experience)