Food Service Supervisor

Tim Hortons; Keene; On-site; CAD 20,000 - 29,000; Full time

Job summary

Tim Hortons in Keene, Ontario, is seeking an experienced Food Service Supervisor for a permanent, full-time role in a fast-paced outlet. You will supervise staff, ensure quality control, and keep kitchen and dining areas running smoothly.

The role covers staffing, budgeting and cost estimates, records of stock, sales, wastage, and maintaining food safety standards while delivering excellent customer service.

Qualifications

• Secondary school graduation certificate is required.
• 1–2 years of experience in food service or a related role is preferred.
• English is required for all communications.
• Knowledge of the establishment's culinary genres and food service standards.
• Availability to work varied shifts including early mornings, evenings, nights, weekends, and on‑call.
• Ability to work in a noisy, hot, wet/damp, and outdoor work environment.

Responsibilities

• Coordinate staff activities and scheduling to meet daily targets.
• Supervise and coordinate activities of staff who prepare and portion food.
• Train staff in duties, sanitation procedures, and safety standards.
• Hire food service staff as needed to maintain coverage.
• Requisition food, kitchen supplies, and estimate ingredients for meal prep.
• Ensure food and service meet quality control standards.
• Prepare budgets and cost estimates to support planning.
• Address customer concerns in a timely and professional manner.
• Maintain records of stock, repairs, sales, and wastage.
• Prepare and submit reports and food order summaries for the chef.
• Supervise and check assembly and delivery of food trays and trolleys.

Skills

Team supervision

Food safety

Quality control

Education

Secondary school diploma

Job description

Tim Hortons in Keene, Ontario is looking for an experienced Food Service Supervisor to join their team on a permanent, full‑time basis. This is a hands‑on leadership role in a fast‑paced fast food outlet environment where your ability to keep things running smoothly — from staffing to quality control — will make a real difference every shift.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons Keene, you'll be responsible for coordinating staff activities, maintaining quality control standards, and keeping the kitchen and service floor operating efficiently. The work environment is active — expect noise, heat, and a pace that keeps you on your toes throughout each shift.

You’ll also be involved in the administrative side of operations, from preparing budgets and cost estimates to maintaining records of stock, sales, and wastage. A strong sense of responsibility for both food safety and customer satisfaction is essential in this role.

Benefits and Salary

This permanent full‑time position offers a wage of $18.00 per hour, with hours ranging from 35 to 40 hours per week. Tim Hortons is committed to an inclusive workplace and actively supports employees from diverse backgrounds, including persons with disabilities, newcomers and refugees, Indigenous workers, youth, veterans, mature workers, and visible minorities — with programs including mentorship, coaching, awareness training, and cross‑cultural development opportunities.

Location

Keene, ON K9J 6X8

Responsibilities

In this supervisory role, you'll be involved in nearly every aspect of daily food service operations. From coordinating the kitchen team and managing supply requisitions to addressing customer concerns and preparing reports, your contributions directly support the quality and consistency that Tim Hortons is known for.

• Establish methods and work schedules to meet daily operational targets
• Supervise and co‑ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation procedures, and safety standards
• Hire food service staff as needed to maintain adequate team coverage
• Requisition food, kitchen supplies, and estimate ingredients required for meal preparation
• Ensure that food and service consistently meet quality control standards
• Prepare budget and cost estimates to support financial planning
• Address customers' complaints or concerns in a timely and professional manner
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports and food order summaries for the chef
• Supervise and check assembly and delivery of food trays and trolleys

Requirements / Skills

Tim Hortons values supervisors who can balance the demands of a busy kitchen environment with clear communication and a commitment to both food safety and staff development.

• Education: Secondary (high) school graduation certificate is required
• Experience: 1 year to less than 2 years in a food service or related role
• Language: English required for all communications
• Knowledge of the establishment's culinary genres and food service standards
• Availability to work varied shifts including early mornings, evenings, nights, weekends, and on‑call
• Ability to work effectively in a noisy, hot, wet/damp, and at times outdoor work site environment

Secondary (high) school graduation certificate; 1 year to less than 2 years of experience in food service; knowledge of the establishment's culinary genres.