Food service supervisor

Jag 'N Sugar Restaurants Inc.; Espanola; On-site; CAD 25,000 - 28,000; Full time

Job summary

Tim Hortons Espanola is seeking a reliable Food Service Supervisor to oversee daily restaurant operations and support the team. You will supervise staff during shifts, coordinate activities, assist with training, and help maintain inventory and safety standards.

The role emphasizes customer service, organization, and leadership in a fast-paced on-site environment at 701 Centre Street, Espanola, ON. Flexible scheduling and a focus on teamwork are essential.

Qualifications

• Minimum 1–2 years of relevant experience in food service or quick‑service.
• English language required for communications with customers and team.
• Experience in supervising or coordinating staff is an asset.

Responsibilities

• Establish daily work schedules to meet operational requirements.
• Supervise activities of staff who prepare, portion and serve food and beverages.
• Provide direction and support to counter attendants and preparers.
• Train employees in duties, sanitation, and safety procedures.
• Ensure food quality, presentation and customer service standards.
• Monitor workflow during peak times to ensure efficient service.
• Address customer concerns professionally and promptly.
• Requisition supplies and monitor inventory levels.
• Maintain records on stock, repairs, sales and wastage.
• Prepare and submit operational reports.

Skills

Customer focus

Oral communication

Interpersonal skills

Dependability

Initiative

Flexibility

Teamwork

Organize supervise staff

Attention to detail

Work under pressure

Education

Secondary school graduation certificate

Equivalent experience

Job description

Food Service Supervisor – Tim Hortons
Location: 701 Centre Street, Espanola, ON P5E 1T3
Position: Food Service Supervisor
Employment: Permanent, Full-Time
Wage: $18.00–$20.00 per hour, to be negotiated
Hours: 30–40 hours per week
Vacancies: 1
Start Date: As soon as possible

About the Position

Tim Hortons in Espanola is currently looking for a reliable and motivated Food Service Supervisor to join our team.

The Food Service Supervisor plays an important role in the day-to-day operation of the restaurant. This position helps ensure that team members are properly organized and supported, customers receive timely and friendly service, and food preparation and service consistently meet established quality, sanitation, and safety standards.

The successful candidate will supervise food service staff during assigned shifts, assist with coordinating daily activities, support employee training, help maintain appropriate inventory levels, and address operational or customer-service issues as they arise.

We are looking for someone who enjoys working with people, can remain organized in a busy restaurant environment, and is comfortable taking responsibility for supervising and supporting a team.

Responsibilities

• Establish methods to meet daily work schedules and operational requirements.
• Supervise and coordinate the activities of employees who prepare, portion, and serve food and beverages.
• Provide direction and support to food service counter attendants and food preparers.
• Train employees in their job duties, food handling practices, sanitation requirements, and workplace safety procedures.
• Ensure that food preparation, presentation, and customer service meet established quality-control standards.
• Monitor workflow during busy periods and help ensure customers are served efficiently.
• Address customer complaints or concerns in a professional and timely manner.
• Requisition food, kitchen, and other required supplies.
• Monitor stock levels and assist with maintaining appropriate inventory.
• Maintain records relating to stock, repairs, sales, and wastage.
• Prepare and submit required operational reports.
• Supervise and check the assembly and preparation of customer orders and trays.
• Establish and coordinate employee work schedules.
• Support the restaurant team in maintaining a clean, safe, organized, and welcoming environment.

Supervision

The successful candidate will supervise food service counter attendants, food preparers, and other restaurant team members. Depending on the shift and operational requirements, the supervisor may oversee teams ranging from approximately 1 to 10 employees.

Qualifications

Language: English

Education

• Secondary (high) school graduation certificate; or
• Equivalent experience.

Experience

• 1 year to less than 2 years of relevant experience.
• Previous experience in a restaurant, quick-service restaurant, food service, or similar customer-service environment is an asset.

Skills and Personal Suitability

• Strong customer and client focus
• Excellent oral communication
• Effective interpersonal skills
• Dependability and reliability
• Initiative
• Flexibility
• Teamwork
• Ability to organize and supervise employees
• Attention to detail
• Ability to work effectively under pressure

Work Environment

This is an on-site position at the Tim Hortons restaurant located at 701 Centre Street in Espanola, Ontario.

The restaurant operates in a fast-paced environment, and the successful candidate must be comfortable working under pressure and performing a combination of sitting, standing, and walking throughout the shift.

Candidates must be available for a flexible schedule that may include early mornings, mornings, daytime shifts, evenings, weekends, and overtime when required.

Supporting Youth Employment

• On-the-job training tailored to youth and employees developing their skills.
• Mentorship and coaching opportunities.
• Opportunities to develop practical restaurant, customer-service, teamwork, and supervisory skills.
• A welcoming workplace where employees can gain experience and develop professionally.

We thank all applicants for their interest in joining our team.