Tim Hortons Supervisor Full Time

Compass Group Canada; Niagara Falls; On-site; CAD 23,000 - 29,000; Full time

Job summary

Compass Group Canada, on behalf of Tim Hortons, is seeking a capable Supervisor in Niagara Falls to support the Restaurant Manager and lead the team with guest focus and strong hospitality standards. You will cover shifts, coach staff and ensure adherence to food safety and policies.

You will train, monitor, and inspire team members, handle service issues promptly, and help control costs through portions and waste reduction.

Qualifications

• Minimum 1 year of supervisory experience in quick-service restaurants.
• Excellent organization and communication skills.
• Strong leadership and interpersonal skills.
• Guest service oriented with commitment to delivering exceptional guest experience.
• Driver license and own vehicle is an asset.

Responsibilities

• Lead the team and ensure optimal coverage across shifts.
• Enforce restaurant policies and provide feedback.
• Comply with Tim Hortons standards including food safety.
• Complete shift documentation and uphold sanitation standards.
• Deliver exceptional guest service as a team.
• Help control costs through portion control and waste reduction.
• Address operational and service issues with coaching and follow-ups.
• Evaluate team members and identify training needs.
• Ensure training systems are implemented consistently.

Skills

Supervisory

Leadership

Organization

Communication

Guest service

Driver license

Job description

Job Summary:
We are currently looking for Supervisor who possess excellent leadership skill and passion for Training and Development. You are Guest-focused and excited about assisting the Restaurant Manager, General Manager and Multi Restaurant Operator with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety are achieved. Candidates must be willing to relocate if required.

As a Tim Hortons Supervisor you will:

• Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
• Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
• Comply with and enforces all Tim Hortons Operational, Always Fresh and Food Safety standards.
• Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
• Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
• Help Restaurant Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
• Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
• Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
• Make sure best practices and training system are implemented consistently across the restaurant.

About You:

• Minimum 1 year of supervisory experience in the quick-service restaurant industry, preferably Tim Hortons
• Excellent organization and communication skill
• Strong leadership and interpersonal skills
• Be guest service oriented and committed to deliver exceptional guest experience.
• Demonstrate a passion for leading, coaching and serving your team.
• Having driver license and your own vehicle is an asset.

The hourly wage for this role is $19.00. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicablepaytransparencylegislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.