Food service supervisor

Tim Hortons; North Cowichan; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Job summary

Tim Hortons in North Cowichan, BC, is seeking an on-site supervisor to lead a coffee shop team. The role requires 1 year to less than 2 years of experience in a fast-paced food service setting and strong English communication skills.

You will oversee staff, ensure quality service, manage schedules, and handle customer concerns. The position involves training staff on sanitation and safety, budgeting, and coordinating daily operations at the cafe.

Qualifications

• No degree required.
• 1 year to less than 2 years experience in food service or related field.
• On-site work at physical location.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and coordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Estimate ingredient and supplies required for meal preparation.
• Hire food service staff.
• Ensure that food and service meet quality control standards.
• Prepare budget and cost estimates.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.
• Establish work schedules.

Skills

Customer focus

Excellent oral communication

Interpersonal skills

Team player

Flexibility

Education

No degree, certificate or diploma

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• No degree, certificate or diploma

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Food service establishment
• Coffee shop

RESPONSIBILITIES

TASKS

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Establish work schedules

SUPERVISION

• 5-10 people
• Food service counter attendants and food preparers

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

PERSONAL SUITABILITY

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan