Food Service Supervisor

Tim Hortons; Grand Falls Regional Municipality; On-site; CAD 22,000 - 23,000; Full time

Job summary

Tim Hortons in Grand Falls, NB is seeking an experienced Food Service Supervisor to oversee staff, maintain food quality, and ensure smooth daily operations in a fast-paced setting.

You will lead a team of food service workers, manage schedules, train staff on sanitation and safety, and resolve customer concerns while maintaining high standards of service and productivity.

Qualifications

• Secondary school diploma or equivalent experience in a food service setting.
• 2 to 3 years of experience working in the food service industry.
• Strong oral communication skills to effectively lead a team and interact with customers.
• Client-focused mindset with the ability to resolve complaints with professionalism.
• Team player who can adapt to shifting priorities throughout the day.
• Criminal record check will be required prior to employment.
• Ability to stand for extended periods and work under pressure in a busy environment.

Responsibilities

• Establish methods to meet work schedules and keep daily operations running smoothly.
• Supervise and coordinate the activities of staff who prepare and portion food.
• Train staff in job duties, sanitation practices, and safety procedures.
• Estimate ingredients and supplies required for meal preparation.
• Ensure food and service meet quality control standards at all times.
• Address customer complaints or concerns in a professional and timely manner.
• Maintain records of stock, repairs, sales, and wastage.
• Prepare and submit reports as required by management.
• Establish work schedules for food service staff across shifts.

Skills

Team leadership

Customer service

Communication

Flexibility

Stamina

Education

Secondary school diploma

Job description

Tim Hortons in Grand Falls, New Brunswick is looking for an experienced Food Service Supervisor to join their team. If you have a knack for keeping things running smoothly in a busy kitchen environment and enjoy leading a crew toward quality service, this could be the right move for you.

In this role, you’ll be at the heart of daily operations - coordinating staff, maintaining food quality standards, and making sure every customer leaves satisfied. It's a hands-on position that combines leadership with practical food service know-how.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, you’ll oversee the activities of staff who prepare and portion food, ensuring everything runs on schedule and meets the brand's quality expectations. You’ll be responsible for establishing work methods, managing records, and addressing any customer concerns that come your way.

This role requires working effectively under pressure in a fast-paced food service environment, while maintaining a focus on sanitation, safety, and team coordination. You’ll supervise food and beverage servers, counter attendants, food preparers, and kitchen helpers - making your leadership skills just as important as your operational ones.

Benefits and Salary

This position offers a wage of $16.25 per hour with 35 to 40 hours per week. Shifts include days, evenings, and weekends, providing a consistent and predictable work schedule.

Location: Grand Falls, NB

Responsibilities

As a Food Service Supervisor at Tim Hortons, your day-to-day will involve directing staff activities, maintaining food quality, and keeping operations on track. These responsibilities are central to ensuring both team efficiency and a positive customer experience.

• Establish methods to meet work schedules and keep daily operations running smoothly
• Supervise and co-ordinate the activities of staff who prepare and portion food
• Train staff in job duties, sanitation practices, and safety procedures
• Estimate ingredients and supplies required for meal preparation
• Ensure food and service meet quality control standards at all times
• Address customer complaints or concerns in a professional and timely manner
• Maintain records of stock, repairs, sales, and wastage
• Prepare and submit reports as required by management
• Establish work schedules for food service staff across shifts

Requirements / Skills

The ideal candidate is someone who thrives in a fast-paced food service setting and has a proven track record of team leadership and customer-focused service. Tim Hortons values individuals who are flexible, communicative, and genuinely committed to quality.

• Secondary school diploma or equivalent experience in a food service setting
• 2 to 3 years of experience working in the food service industry
• Strong oral communication skills to effectively lead a team and interact with customers
• Client-focused mindset with the ability to resolve complaints with professionalism
• Team player who can adapt to shifting priorities throughout the day
• Criminal record check will be required prior to employment
• Ability to stand for extended periods and work under pressure in a busy environment